Refund, Return & Exchange Policy
Last Updated: October 22, 2026
At ShallyZubi, we want you to love every piece of jewellery you order from us. We carefully pack our products before dispatch. If you receive a damaged, defective, or incorrect item, please contact us so we can help resolve the issue.
This policy applies to orders placed through our website, shallyzubi.com.
1. Return Eligibility
We accept return or exchange requests in the following situations:
You received a damaged or defective product.
You received an incorrect item or design.
Your order is missing an item that you paid for.
The product received is significantly different from its description or photographs on our website.
Please contact us within 48 hours of receiving your parcel to report an issue. We may request clear photographs or an unboxing video to assess your claim.
2. Non-Returnable Items
For hygiene and quality reasons, we generally do not accept returns or exchanges for:
Change of mind after placing an order.
Jewellery that has been worn, used, damaged, or altered by the customer.
Products damaged due to improper handling, accidental damage, or misuse after delivery.
Items reported after the claim period, except where applicable law requires otherwise.
Please review product descriptions, photographs, materials, and sizes carefully before placing your order.
3. Return and Exchange Conditions
To qualify for an approved return or exchange:
The item must be unused and in its original condition.
Original packaging, accessories, and any included promotional items should be returned where applicable.
You must provide your order number and evidence of the issue.
The return must be approved by our customer support team before you send the parcel back.
Please do not send any item back without contacting us first.
4. Refund Policy
ShallyZubi currently accepts Cash on Delivery (COD) orders.
If your return request is approved, we will discuss the available resolution with you. Depending on the circumstances, this may include a replacement, exchange, or refund.
Since COD payments are made in cash to the courier, refunds cannot be automatically reversed to the original payment method. For approved refunds, we will arrange payment through a mutually agreed and available method, such as a bank account or other supported transfer method.
Refunds will be processed after the returned item has been received, where a return is required, and the claim has been verified. We will communicate the expected processing time when your request is approved.
Original delivery charges and return shipping costs will be handled according to the circumstances of the claim and applicable law.
5. Return Shipping Charges
Damaged, defective, or incorrect item: If the claim is verified, ShallyZubi will arrange or cover reasonable return shipping costs as agreed with the customer.
Change of mind: Returns for change of mind are generally not accepted.
Unapproved returns: Parcels sent without prior approval may be refused.
Please contact our team before booking a return shipment through any courier.
6. Damaged or Incorrect Parcel
If your parcel arrives damaged or contains the wrong product:
Take clear photographs of the product and packaging.
Keep the original packaging until your complaint is resolved.
Contact ShallyZubi within 48 hours of delivery.
Share your order number, photographs, and a short explanation of the issue.
Follow the return or replacement instructions provided by our team.
An unboxing video is helpful evidence, but each claim will be reviewed on its individual merits.
7. Order Cancellation
You may request cancellation before your order has been dispatched. Once an order has been handed over to the courier, cancellation may no longer be possible through our normal process.
If you need to cancel an order, contact us as soon as possible. Orders already dispatched may require coordination with the courier.
Repeated refusal of COD parcels without a valid reason may result in restrictions on future COD orders.
8. Delivery Partners
We use PostEx and Leopards Courier to deliver orders across Pakistan.
Delivery timelines, tracking, and parcel handling depend on the selected courier and destination. For return or exchange requests, please contact ShallyZubi first so we can guide you through the appropriate process.
Please note that courier delivery charges, return charges, and COD collection procedures may differ.
9. Contact Us
For return, exchange, cancellation, or refund requests, please contact us through our official customer support channel.
Website: https://shallyzubi.com/
Please include your order number, registered phone number, and relevant photographs when reporting an issue.
At ShallyZubi, we value our customers and aim to handle every genuine complaint fairly and professionally.
Important: Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.